Track your order
Track Your Order
Enter the tracking number from your shipping confirmation email to see the latest status of your delivery.
While you wait: get ready for day 1
- Give daily with a meal: it's gentler on the tummy and easy to remember.
- Dose by your cat's weight (see the label or the product page).
- Consistency is what gets results: month 1 builds the routine, months 2–3 lock it in.
What to expect
Here's how your order reaches your cat
Order processing
Your order is prepared and quality-checked within 1–2 business days after purchase.
In transit
Your order ships directly to your door. Standard delivery takes 5–10 business days.
Delivered
Your Paw&Fam order arrives at your doorstep. Time for happy purrs!
Good to know
Tracking questions
Where do I find my tracking number?
Your tracking number is in the shipping confirmation email we send as soon as your order leaves our warehouse. Check your inbox (and spam folder) for an email from Paw&Fam.
My tracking hasn't updated in a few days
This is normal during transit. Packages don't always scan at every checkpoint. If there's no update for more than 7 days, email us at info@pawandfam.com.
My order shows delivered but I didn't receive it
First check with neighbours or your building's reception. Carriers sometimes mark a parcel delivered a little early. If you still can't find it after 48 hours, contact us and we'll make it right.
Can I change my shipping address?
Contact us as soon as possible. Once an order has shipped we can't change the address, but we'll do everything we can to help.
Still have questions? We're happy to help.
Our team of cat specialists is here 7 days a week, weekends too.